Delivery & Returns

DELIVERIES:-

Standard expected delivery dates are not guaranteed unless next day is selected 

Standard Working Days: £3.35 not guaranteed delivery date,  but 98%  arrives within 5 working
date.

*DESPATCHES DO NOT TAKE PLACE ON A BANK HOLIDAY OR WEEKENDS, SO ANY NEXT DAY ORDERS WILL BE DESPATCHED ON THE NEXT WORKING DAY AFTER THE WEEKEND/BANK HOLIDAY. ORDERS PLACED IN THE EVENING AFTER 3PM WILL BE COUNTED WITHIN THE FOLLOWING WORKING DAY.

Returning your item:-
You have the right to return your order under the Distance Selling Regulations. If you wish to return you must tell us in writing via our email at jandkfashion1@yahoo.com   You must return the products to us in accordance with these Terms of Sale. Please allow up to 7 working days for us to process your refund, your bank may take an extra 3-7 working days for your refund to show in your account

Take Care:- Please take extra care when trying your items on.

Goods returned must be undamaged & in their original and undamaged packaging, unworn and complete with all tags and labels attached. Free from makeup, odour, & perfume. If goods are received back in an unsatisfactory condition we have the right to refuse your refund and send the item back at your cost

If you received Free Shipping on your order and subsequently returns part of your order the orginal shipping cost will be deducted

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

We ask for 7 working days to process your return once your parcel has been received into our warehouse; however we always try to issue refunds as quickly as possible within 3-5 days. Once everything has been processed.

CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
Sadly we don’t offer exchanges right now as due to fast moving stock we simply can’t guarantee that your size will be available. You can return your item to us for a refund, and then place a new order to get the item of your choice.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
Please email us at jandkfashion1@yahoo.com as soon as possible and they will look into resolving this matter.
I HAVE BEEN REFUNDED THE INCORRECT AMOUNT!
Please contact us at jandkfashion1@yahoo.com and they will look into this urgently!

Return Address
J&K Fashion

Chelworth Lodge

Ashton Keynes Road

Cricklade

SN6 6HP

Postage Costs
We do not provide Free Returns, unless you have been sent the incorrect item, or the item is proved faulty, this must be reported on day of receipt of the item.  I will arrange for the item to be collected from you or you can take the item to your local post office once we have organised the label, if you chose to use your own return method, we are not liable to refund your method of return or be responsible if the parcel gets lost.

Please note that as permitted by law, the maximum refund on delivery cost will be the the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of goods within 5 days at one cost but you choose to have the goods delivered within 24 or 48 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option (5 days). If you order Muliple Items, and only return part of your order, you will not be refunded any shipping costs